TERMS AND CONDITIONS:
This document is an electronic record in terms of Information Technology Act, 2000 and Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
These standard terms and conditions (“Terms and Conditions”) shall govern the contractual relationship between “General Bullion Private Limited” (hereinafter referred to as ‘the Merchant’) and the Customer(s) using/availing the website services (hereinafter also referred to as “you” or “customer”).
INTRODUCTION:
The domain name ‘www.generalbullion.in‘ is owned by ‘General Bullion Private Limited’ incorporated under the companies act, 2013(18 of 2013), ministry of corporate affairs, govt of India. Date of incorporation 7 th November 2020. Registered office rajlakhi bhaban, sushila purba para, near guru gobindo aashram, purba burdwan – 713128, west bengal, India. Our corporate identity number (CIN) is U51909WB2020PTC241149. By subscribing to or using any of services of the website you agree that you have read, understood, accepted and are bound by the Terms, regardless of how you subscribe to or use the services. This website is for online “offer and acceptance” of the jewellery items posted and advertised on the website. Online offer on the website are subject to change. If you do not accept term & conditions plz dont use this platform.
ACCOUNT AND REGISTRATION OBLIGATION:
By using the website/app one shall be responsible for maintaining the confidentiality of its customer name and password and will be responsible for all activities under such customer name and password.
CONDUCT AND RULES:
This Agreement shall come into effect upon each visit or usage of the Website or upon registration or upon providing any information on the Website by the customer as well as by the merchant. Any person who is eligible to make contract under the Indian Contract Act 1872 can be a member of the website. Any legal entity can also be a member of the website. The website can refuse to transact with any customer if it comes to its knowledge that the customer is under the age of 18 years or otherwise incapacitated to contract. The customer agrees and undertakes to use the Website and its services only to browse the jewellery items and designs put up by the merchant on display and to make online purchases of the same against payment of declared prices. The customer as well as the merchant shall not violate any terms and conditions of this agreement. The merchant shall have sole discretion to accept any offer from the customer to purchase a product. The merchant shall not under any situation or circumstances be liable for any delay in delivery of the purchased item. Delivery will be subject to availability in stock. The merchant accepts no obligation or responsibility for any third party carrier’s failure or delay or default or negligence in delivering the purchased items or for any loss in transit after due despatch.
CONSUMER LOYALTY PROGRAM:
Entry & participation of loyalty program subject to term & conditions mentioned on the manual application form(available seperately on request). by Registreing on this platform means you agree to join as a economy member in this loyalty program and and accept its related all term & conditions.
CONSENT:
Registration on this platform means you consent us to send sms, email, call, chat for our promotional, transactional, other types of business activity.
WARRANTY:
The goods shall be considered to have a defect in quality if they have an inherent material or manufacturing defect. Minor deviations from the image shown on the Internet, for example, shall not be considered a defect. The customer’s warranty claims shall be limited to subsequent performance. Only if such subsequent performance fails, if the merchant expressly rejects such subsequent performance in text form or is unable to render such subsequent performance the customer shall be entitled to his other statutory rights.
DISCLAIMERS AND IMMUNITIES
(i) The website shall work only as platform for the merchant’s products.
(ii) The website is meant to be an online transaction counter from where the customers may interact with the merchant and place orders for listed items and browse the products and designs of the merchant.
(iii) The photographs and impressions displayed on the website are for reference only. The items are based on hand-crafted design and actual products delivered may differ to an extent.
(iv) The weight of gold, silver, diamond or any precious metal to be used for making jewellery item ordered by the customer may vary marginally in the final form of the product. The difference, if any at all, will be due to hand-crafting of the jewellery item. The customer understands and acknowledges that the weight of gold, silver, diamond or precious metal displayed against any particular item is a fair and reasonable approximation and cannot be the exact such weight in the finished products.
(v) In case of gem stones the prices are given on the average weight of stone and not on the individual stone. Prices will be fixed on a range of average weight of the gemstone and not on exact weight.
(vi) The customers are advised to contract the Customer Helpline of the merchant for any query or clarification. The merchant shall not be responsible for any misunderstanding or misconception on behalf of the customer.
(vii) The merchant or the website shall not be responsible for any unauthorised use of credit or debit cards for making any transaction and shall have no liability either to the true holder of any credit or debit card or to the concerned bank for any unauthorised / fraudulent use of payment instruments.
REVISION TO THE TERMS
The merchant reserves the right to refund, amend or modify the terms and conditions published for at any time and in any manner it feels appropriate. The revision or change in the terms shall become effective immediately on this website by posting or not.
APPLICABLE LAW:
This Customer Agreement and all the rules and policies contained herein and any of the usage of Website and dealings with Platform shall be governed and construed in accordance with the laws of India.
TERRITORY:
Unless otherwise specified, the material of the merchants are presented solely for the purpose of sale in India. The website makes no representation that materials of the Website are appropriate or available for use in other locations/Countries other than India.
JURISDICTION
Only the courts of Calcutta shall have exclusive jurisdiction to entertain, try and determine any legal action if sought to be instituted by the customer subject to the arbitration agreement contained herein. The merchant may institute any legal action against the customer either before the competent courts of Calcutta or at the place of business/domicile of the customer as per its own prerogative and convenience.
ARBITRATION:
If any dispute arises between the customer and merchant during the use of the website or in making of online transaction or dealing with any matter related to this website or in relation to any activity of the merchant in connection with the validity, interpretation, implementation or alleged breach of any provision of the agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be a third party to be nominated by the merchant. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be ‘KOLKATA’. The customer’s obligations to pay for his dues arising from any transaction through this website, even if dispute arises, shall not be suspended during the arbitration proceedings but such payment shall be subject to the outcome thereof.
ID PROOF:
Any transaction amounting Rs. 25,000 or more, every customer need to provide their Adhaar card or any other Govt ID proof like Voter Card, PAN Card, Passport or Driving License as per the Government of India rules and regulations. General Bullion Pvt Ltd will further communicate with you for getting the suitable ID Proof Document.
